Kelly and Adrienne Lumpkin founded Alternate Access, Inc. in 1993 in Raleigh, NC. The business was developed with avisionto proactively address the emerging needs of business in the field ofconverged communications.
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Alternate Access was founded based on a philosophy that acknowledges technology as a means to achieve business objectives, rather than an end in itself. The company name was selected to reflect a willingness to identify better alternatives[ALTERNATE]for a variety of communication methods[ACCESS]. The company prides itself on its ability to implement communication technology to solve real business issues and positively impact productivity, growth and profits.
Alternate Access works with your organization and provides proven products, innovative problem solving, and tactical systems integration services that solve your most critical communications requirements. Solutions range from fax servers to small business phone systems to IVR applications to call center accessories.
As a groundbreaker and implementer in early computer-telephony integration, Alternate Access has been a leader providing converged communications to small and medium sized companies since the late 90's.
We've worked with companies just like yours to develop award-winning, innovative approaches to solving communications challenges and have been recognized locally and regionally for our leadership and our technical expertise.
Your company can count on us to thoroughly evaluate and test new solutions as they become available - staying abreast of alternative solutions and iterative improvements to existing technology. This dedication allows us to consistently provide you with sustainable competitive advantages that will deliver quantifiable results to your organization.
By selecting Alternate Access, you'll work with a dedicated team of experts that look forward to helping your company solve it's most critical business challenges.
Alternate Access’s mission is to propel small and medium business organizations to a sustainable and replicable competitive advantage within their respective industry by leveraging the benefits of Converged Communication applications.
We provide consulting (methods), open systems (products), application development (customization) and comprehensive support to solve complex communication problems in a timely and cost effective manner.
The Alternate Access Value Proposition
Demonstrably increase management and employee productivity and enhance the customer care experience via the application of appropriate communication technologies in a business environment.
Alternate Access CORE VALUES: Why not TRI US?
- Technologyapplied to solve business problems
- Respectearned from the business community
- Integrityin all relationships and activities
- Usersof our own products with state of the art best practices
- Solutionscontinuously created and evolved to impact our customers’ success
Alternate Access is a certified minority and woman owned business supplier. The company is certified by both the National Minority Supplier Development Council [NMSDC] and Women Business Enterprise National Council [WBENC]. It is also recognized by the State of North Carolina and the Cities of Raleigh and Winston-Salem in this regard. For more information on our certification documentation, or to include Alternate Access in your MWBE authorized database, please contact us at:mwbe@AlternateAccess.com.