Customer Testimonials

Alternate Access will provide references for serious prospects at the appropriate point in evaluation of our proposals. 

The following statements have been provided by Alternate Access customers and are used with the express permission of the individuals and their companies.

Quote Who Industry
"I am absolutely satisfied. The performance of the system is great. The trixbox system is a very good match for us, but Alternate Access is a good match for us too. We like dealing with people who know our community and who know us...that has meant a lot. I look forward to a long relationship." Walter Weeks, Executive Director, Wake Enterprises Nonprofit
“We advertise 10 times the amount of any other vendor [in our industry] in our area, and so we need to keep track of what's working and what's not working. This phone system allows us to easily assign each marketing effort a different phone number, enabling us to monitor and track which efforts are effective. ” Christopher Hill, Norton's Florist Birmingham, AL Floral
“The driver for this decision was improved customer service and efficiency. And, with TeleVantage we have cut our cost of switchboard personnel in half." R. Cagan, COO,
F-o-r-t-u-n-e Personnel
Raleigh, NC 		Staffing
“George K. Walker's orders were up by 20%. Fewer calls were dropped. And the average time agents were on the phone with customers went from 4 minutes to 3 minutes. We are very pleased!” Joe Hinson, President
George K. Walker
Winston-Salem, NC 		Floral
“The key to solving family practice issues is communication. With our software-based phone system, we have drastically reduced the amount of time it takes to get a response to and for our clients. If you could put a dollar value on reducing anxiety, we are saving our clients a ton in emotional tolls. Does anyone see this and not buy it?” Lee Rosen, Managing Partner
The Rosen Firm
Raleigh, NC 		Legal
“We like that we are able to maintain the phone system ourselves. Every time an employee is added, or someone leaves, or someone changes extensions, we don't have to spend the incremental costs to make those changes. That value will continue to grow with our business. For a company our size, spending a couple of hundred dollars every quarter for simple changes like that is really unreasonable. That's ROI we can measure.” Dylan Bost, Managing Partner
Ulanguzi Creative Strategies
Raleigh, NC 		Marketing
“We love the extra features that TeleVantage offers. This system really helps us stay in touch with our clients.” Patti Gillenwater, CEO
Elinvar
Raleigh, NC 		Staffing
“Finally, small professional firms like ours have access to affordable advanced communications technology. The reach, the power and the convenience of our new telephone system frees up at least one and a half hours of my day - allowing me more time to fulfill client needs.” Genevia Gee Fulbright, CPA
Fulbright & Fulbright
Durham, NC 		Accounting
“Our phone system from Alternate Access has become an indispensable addition to our accounting practice. I cannot imagine being in business without it.” Karen Wheelock, President
Strategic Accounting, Inc.
Raleigh, NC 		Accounting
“With TeleVantage, if we need to move an extension from one part of the office to another, or if we need to change the way anything works, it now takes minutes, and we can do it ourselves.” Lee Rosen, Managing Partner
The Rosen Firm 		Legal
“I feel really comfortable with the electronic process for voting and it saved a bundle [over 51%] for us.” Brenda McDougal, Operations Manager
NC Board of Nursing
Raleigh, NC 		Association
“Our TeleVantage system streamlined our calls and made us much more productive at Mother's Day; increasing our call handling by 10%. It's great to get support from Alternate Access who understands their product and my business needs as well.” Blake Mobley, President
Zeidlers Floral Company, Evansville, IN 		Floral
“Our clients are our lifeblood, but our vendors are our lifeblood too. Sounding more professional makes us sound much larger, and then callers don't think of us as a home-based business.” Joyce Schevelev-Putzer, President
Famous Marks  Raleigh, NC 		Marketing
“With TeleVantage and MAS, our call volume is up over 20% for the same period a year ago. We can take more calls with fewer associates, and maintain higher levels of service to our customers.” Donn K. Flipse, Director of Operations
Field of Flowers, Davie, FL 		Floral
"We have increased productivity by 20% to 30%, and we have saved $15,000 to $20,000 in labor charges per year as a result of the system."
Christopher Hill, Norton's Florist Birmingham, AL
Floral
“Our message on hold leaves a great impression on callers giving us the opportunity to share important information and cross-sell new orthodontic services. And, we’ve enhanced our customer care with emergency call routing, call recording capabilities, and personal voice mailboxes that ensure patient confidentiality.” Chauncy F. Nelson, DDS, MS, PA
Dr. Chauncy Nelson
Raleigh, NC 		Healthcare and Wellness
“We didn’t have sit-down agents 100 percent of the time, so we needed a system that we could configure to allow us to act like a call center – and get the advantages of a call center – while still enabling our people to move seamlessly across their areas of function.” Bernie Ebersole
CEO
Matlack Florist
Westchester, PA 		Floral
“Alternate Access had worked with a lot of florists, so they were familiar with the floral industry. But, each shop is different.  Alternate Access had to recognize our differences and cater to them, and they did a really good job of that.” Kate Delaney, Director of Operations
Matlack Florist
Westchester, PA 		Floral
“Other florists were using Alternate Access,…They had experience dealing with florists. That’s the number one thing.  We didn’t want to reinvent the wheel. That can be costly.” Howard Hurst, president Tipton & Hurst
Little Rock, AR 		Floral
“It's a blast knowing that somebody can remotely access the system and, within three minutes, fix the problem. If we had a hardware-based solution, there is no way that could be accomplished. It would take days before something would be corrected.” Christopher Hill, Norton's Florist Birmingham, AL Floral
"We discovered Alternate Access at a vendor convention. We were close to choosing another vendor, but then thought, being at the convention, they might know more about the floral industry. So we talked with them, and a week and a half later Alternate Access with the vendor we chose.". Christopher Hill, Norton's Florist Birmingham, AL Floral

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