Communication solutions that allow you to deliver superior customer service, improve staff performance and efficiency, while generating a dramatic return on investment.
Integrating voice and data applications
Contact center applications need to not only be able to pop-screens, but they ideally pop the screens of each industry’s best of breed point of sale or customer relationship management application. Today, businesses can gain the same efficiency by employing converged communication solutions in their contact centers whether they are centered on sales, service or support.
We develop to fit your needs
Every organization is different. Through our custom development solutions, we can tailor applications to suit your everyday needs.
Determine if a hosted phone system is right for you.
How Alternate Access sets up your system so we own the connection across the VoIP network from the data center to the telephone set to provide comprehensive support and worry free implementations for you.
Manage company communications across locations
Unite each business location via a single point of administration with a graphical user interface that allows storing and forwarding of voicemail, fax, email and corporate-only instant messaging across the larger organization. Transfer calls across locations and manage your status from wherever you are.
Remove stress from relocation
Alternate Access manages the entire process from acquiring or moving internet connections, porting local and toll-free phone numbers, e911 and all the steps required to move. And with our cloud hosted implementations, your move can be done virtually without missing a single phone call.
Telecommuting & Mobile Workforce
Stay productive on the go
Ensure no opportunity is missed through the use of Voice over IP and Universal Access. Link your work accounts to your mobile phone or tablet to ensure selected customers can reach you whenever you want to be reached.
Uniting your messages all in one place
Align all forms of communication straight into your email and voicemail messages are accurately transcribed. With this feature you can check your voicemail, email, faxes, at your work station or remotely ensuring not only timely communications but with a record with times and dates right in your email reader.
Designed to keep your communications moving
Both Premise and Cloud Hosted
Alternate Access offers premise-based and hosted IP-PBX solutions for businesses across a wide variety of industries. These solutions deliver unprecedented communications capabilities to companies.
Alternate Access has experience in all areas of IVR development. We have successfully deployed applications that not only use touch tones for input but have also implemented automatic speech recognition and integrated with websites and back in databases.
A fax server allows these documents to be received at the desktop, automatically filed electronically and distributed to the necessary parties and improves productivity by sending documents directly from desktops.
Telephones & Specialty Equipment
Whether it is for linking the overhead paging system or that gait phone, Alternate Access provides all the necessary equipment and expertise to meet your requirements.
Video Conferencing & Desktop Sharing
Get there without traveling
Our solutions for video conferencing are both ubiquitous and easy to use. We integrate our cloud systems with your operation to minimize your use of internet bandwidth and phone lines. Conferences can include 2-way screen sharing, audio bridges and integrated desk phones, mobile phones, smartphone applications, tablets, PCs, and MACs.
When on Premise, installation is a must
Alternate Access specifications will provide server equipment that meets the most aggressive availability and redundancy requirements.
How we help you get started
Review or your operation and goals for improvement. Examination of LAN and WAN capabilities, current processes and call flows, and infrastructure.
Installation & Planning
Create and installation project plan identifying the steps to be completed over the course of the installation including details of milestones and responsible parties.
Documentation of new processes and methods with emphasis on train-the-trainers and end-user deliverables to reinforce the process. Skills transfer over a 60-day post implementation period to help ensure the customer is as self-sufficient as they are comfortable.
Comprehensive technical support where Alternate Access resources take ownership of the support issues. Problems are documented and resolved quickly, keeping the customer posted along the way. Where product design points require a specific operation be done differently than before, Alternate Access will document the workaround with a goal of using new features to accomplish the task more efficiently than before.