FOR IMMEDIATE RELEASE
Contact:
Alternate Access, Inc.
(919) 831-1860
Press@AlternateAccess.com
Raleigh, NC - 1 January 2003 - Alternate Access, specialists in converged communications, begins the new year with TeleVantage 5.0, the next generation of Artisoft®, Inc.'s (NASDAQ: ASFT) award-winning software-based telephone system. TeleVantage 5.0 dramatically increases the system's scalability to almost double its current capacity and enables voice-over-IP (VoIP) connectivity to popular digital handsets.
TeleVantage 5.0 also greatly lowers the cost of deploying a VoIP solution and provides a multitude of new features that improve the productivity and customer service of small- to medium-size businesses, branch offices and call centers. 5.0 enhancements increase the value of the highly popular and powerful TeleVantage package.
http://www.alternateaccess.com/products/converged/artisoft.php
The new release marks the culmination of two collaboration projects between Artisoft and Intel® Corp. First, by supporting the new family of industry-standard Intel Dialogic® telecom hardware, TeleVantage 5.0 meets the needs of much larger organizations, while also lowering the costs associated with system implementation. TeleVantage will now scale up to 192 incoming trunks and 480 phones per server, as well as support conference calls of up to 60 parties. Customers will be able to more affordably deploy TeleVantage since fewer server slots are required and the cost of Intel's new VoIP components have been reduced by up to 50%.
The second collaboration with Intel provides TeleVantage 5.0 customers with an unprecedented choice of digital, analog, or IP telephone handsets. By integrating with the Intel NetStructureT; PBX-IP Media Gateway, TeleVantage can now work with popular digital handsets manufactured by Avaya, NEC, Nortel and Siemens. This allows organizations to take advantage of the rich feature set of TeleVantage without throwing away the investments they have made in proprietary phones. TeleVantage also directly supports Toshiba digital handsets as well as industry standard ADSI analog and IP handsets.
"TeleVantage 5.0 represents an innovative use of two Intel Dialogic product families," says Kelly Lumpkin, Alternate Access CEO. "Higher-density, IP-based telecommunications components give us the flexibility to deliver a robust, yet highly cost-effective solution to meet a wide range of customers' needs. We are also able to protect our customers' existing equipment investments."
TeleVantage 5.0 meets the needs of more sophisticated call centers while delivering the flexibility and ease of management that informal call centers require. Enhancements to TeleVantage 5.0 enable call center customers to redirect calls to voice mail, or other queues and extensions based on the number of calls in a queue, the number of agents available or the expected wait time. Other call center improvements include a new suite of real-time statistics and reports; support for agents who roam from desk to desk; and outbound call center enhancements.
TeleVantage 5.0 also improves the productivity and customer service of any business with many other powerful new features, including:
System-wide call recording - enables the automatic recording of all calls at no additional cost, including the ability to offload all recordings to an e-mail server for further review Tenant Support - allows multiple organizations to share a single TeleVantage server by segregating their auto attendants, call accounting, and calling privileges, supporting tenanting scenarios such as a landlord who rents office space to several companies
ADSI feature phone support - provides advanced handset functions such as intercom, paging and voice-first answering over low cost analog phones Built-in IVR toolkit - allows application developers to easily create voice processing applications without the need for additional telephony toolkits or runtime charges Voice Mail Call Notification - calls remote users to announce when a new or urgent voice message is received, so they can optionally listen to the message and press a key to return the call SMDR (Station Message Detail Reporting) - integrates TeleVantage with a wide-variety of third party call accounting, reporting and billing packages
" With TeleVantage 5.0, Alternate Access can now meet the needs of larger organizations which are looking for a flexible, affordable approach to voice-data convergence," says Lumpkin. "By eliminating dependencies on proprietary hardware, TeleVantage offers a refreshing alternative to legacy PBXs and proprietary IP- PBXs."
As with all its products and services, Alternate Access' technical staff fully supports TeleVantage 5.0. For more information, visit Alternate Access online at www.AlternateAccess.com or call 919-831-8280, Toll free: 866-831-9273.
About TeleVantage
TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most
advanced communications technology available today. TeleVantage delivers greater functionality, flexibility,
and value than proprietary PBXs to a variety of customers, from small offices to large enterprise
organizations with sophisticated call centers. Its robust feature set includes intelligent call management,
powerful call center, advanced IP telephony, comprehensive messaging, and graphical desktop call control.
About Artisoft
Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice
and data for more powerful and productive communications. Artisoft's innovative software products have
received more than 30 industry awards including "Product of the Year," "Best of Show," and "Editors'
Choice" by Network Magazine, Communications Solutions Expo and Customer Inter@ction Solutions
Magazine.
About Alternate Access
Alternate Access® provides easy-to-use, converged communications solutions for companies, large and
small, which value the telephone as their communication lifeline to customers. The company specializes in
application development and integration of software-based telephone systems, fax, interactive voice
response, speech recognition, Internet, call centers and CRM to boost productivity, customer loyalty, and
profits. Customers include businesses in banking, real estate, construction, staffing, florists, and other
service areas. Alternate Access quickly gets to the core of how your business works and combines the
convenience of your telephone with the intelligence of your computer-for bottom line results. Converged
Communications for Competitive Advantage.
For more information, contact us at www.AlternateAccess.com or call toll free at 866-831-9273.