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Contact:
Alternate Access, Inc.
(919) 831-1860
Press@AlternateAccess.com

Alternate Access® Receives Second Elite Partner Award from Artisoft®

Converged Communications Company is One of Top Two VARS for Sales in the World

Raleigh, NC -- 5 May 2004 -- Alternate Access, a company specializing in converged communications, was yesterday awarded its second Artisoft Elite Partner Award. The company was named one of Artisoft's top 2 VARS for sales in 2003 from among Artisoft's more than 250 VARS around the world.

Artisoft is the leading provider of software-based telephone systems for small- to medium-size businesses and corporate branch offices. TeleVantage® is its intelligent phone system that offers greater functionality than a proprietary PBX, and at a lower cost. Ranked the #1 computer telephony product of the year, TeleVantage sets the pace for the industry as the most advanced, feature-rich and productivity-enhancing of today's business telephone systems.

Alternate Access specializes in application development and integration of software-based telephone systems, fax, interactive voice response, speech recognition, web collaboration, call centers and CRM. Customers include businesses in banking, real estate, construction, staffing, florists, and other service areas.

Kelly Lumpkin, CEO of Alternate Access, accepted the award for his company. He says, "We are proud to be associated with a superior product like TeleVantage. With it, our customers see tremendous results in increased productivity, lowered costs, and control over how they access and distribute information. Combined with our integration skills, TeleVantage changes the landscape of a business' communications."

About Artisoft®
Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a recognized leader in providing easyto-
use, affordable computer telephony and communications software solutions for small- to
medium-sized businesses. Artisoft's innovative software products have received more than
100 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by
PC Magazine, VARBusiness, CT Magazine and CTI Magazine among others. The company
distributes its products in more than 100 countries around the world. For more information,
please call Artisoft at 800-914-9985 or visit http://www.artisoft.com.


About Alternate Access®
For companies that value the telephone as their communication lifeline to customers, Alternate
Access® helps boost their productivity and enhance customer service via its converged
communications solutions. The company specializes in application development and
integration of software -based telephone systems, fax, interactive voice response, speech
recognition, web collaboration, call centers and CRM. Customers include businesses in
banking, real estate, construction, staffing, florists, and other service areas. Alternate Access
quickly gets to the core of how your business works and combines the convenience of your
telephone with the intelligence of your computer-for bottom line results. Converged
Communications for Competitive AdvantageSM. For more information, contact us at
www.AlternateAccess.com or call toll free at 866-831-9273.