Phone System Training

Alternate Access seeks to have customers that are both satisfied and successful with our products, gaining the maximum benefit from our offerings.  As such, we offer appropriate training for end users and administrators.

Training generally takes place at implementation of a system but we recognize that employees come and go and are available to conduct New Employee training upon customer request.

Our IP-PBX phone system is the primary product for which we conduct Training.

TeleVantage Training

TeleVantage, Vertical’s software-based phone system is made to be easy to use, but the proper guidance in the beginning goes a long way.  To ensure a successful implementation, Alternate Access offers training on both the Telephone User Interface [TUI]—an interactive menu that guides phone only users through all the features, and ViewPoint—the desktop client with graphical user interface that let's you take greater control of your phone communication with office software skills already at your fingertips. We provide both End Users and Administrator training for your staff.

Pre-Installation Administrator Training

The goal of pre-installation training is to give administrators (e.g. office manager or project manager) an in-depth look at TeleVantage before it is installed.  Administrators will learn everyday functions of the TeleVantage Client such as transferring calls, screening calls, changing greetings and setting up Follow-Me call forwarding. In addition, they will be introduced to the TeleVantage Administrator, which contains functions like setting up new users on the system, scheduling auto attendants and changing end user privileges.

We want you to have the freedom to manage your system on a day-to-day basis.  This increases your flexibility, improves timeliness of changes and lowers your operating cost.  At the end of this training session, administrators will be able to answer most of the questions end users will have upon installation.  Pre-installation training time is approximately two to three hours.

Phone administration training topics include:

• Design, record and schedule auto attendants
• Set-up new users on the system
• Make moves, adds changes for end users
• Configure end user privileges
• Set-up music / message on hold
• Control call flow for inbound calls (e.g. ring groups)
• Program handsets
• Understand hardware in phone closet
• Produce call log reports
• Configure web access
• Use DID numbers
• Troubleshoot problems

On-Site End User Phone System Training

The goal of end user training is to give customers a working knowledge of TeleVantage.  Emphasis is placed on how to manage calls, voice mail messages and greetings through the handset and through the TeleVantage client.  Advanced features and settings that customize the system for each person are also discussed with plenty of opportunity for questions.  The on-site administrators will be a great resource, although an Alternate Access team member will be accessible if administrators run into a question they cannot answer.  Typically, end users become comfortable with the system within three days.

End user training takes place at the customer’s office so that users can acquaint themselves with their own system (e.g. see their name in the User listing.)  This one to two hour training session usually takes place the day of or the day after installation in groups of five to ten people.  Ideally, each session takes place in a conference room atmosphere where the TeleVantage client can be projected onto a wall or screen.

Advanced Phone System Training

The customer, depending on their needs, determines the goal of advanced training.  Advanced training can simply be an informal question and answer session, or it can be a session that focuses on specific advanced features or functions that need further explanation.  Additional training may be required for your organization, when other components of TeleVantage are added (e.g. ACD queues).

Advanced phone system training includes two hours of training time at the customer’s office usually a month or more after installation.  Additional training can be coordinated with Alternate Access as needed.

Learn More About Phone System Training Services.
Contact Alternate Access.