Businesses who grow beyond a location or require physical sites in multiple places need to maintain a single 'look and feel' for their customers who contact them by phone and maintain standard communication practices for their staff across multiple geographies.
Add to that the need to control communication costs and you have a strong case for an IP-PBX with Voice over IP solution.
Alternate Access offers solutions that unite your multiple locations with a single point of administration and provides graphical user interfaces that allow store and forward of voicemail, faxes, email and corporate-only instant messaging across the larger organization.
Calls can be transferred, 'conferenced', picked or parked across locations, as well. From a glance, at their desktop PC, Presence Management allows workers in any part of the organization to see a colleague's status, be it-- "available", "do not disturb", "in a meeting'", "out of the office", "on vacation" or in another custom state. These "personal status" settings also govern greetings and prompts that play and call routing so employees can direct calls to land where they want, when they're available with the understanding that a missed call is a missed opportunity.