• A SOLUTION FOR EVERY SCENARIO

    Voice over IP perfected.

  • Solutions

    Communication solutions that allow you to deliver superior customer service, improve staff performance and efficiency, while generating a dramatic return on investment.

    Contact Centers

    Integrating voice and data applications

    Contact center applications need to not only be able to pop-screens, but they ideally pop the screens of each industry’s best of breed point of sale or customer relationship management application. Today, businesses can gain the same efficiency by employing converged communication solutions in their contact centers whether they are centered on sales, service or support.

    Custom Development

    We develop to fit your needs

    Every organization is different. Through our custom development solutions, we can tailor applications to suit your everyday needs.

    Hosted Solutions

    Determine if a hosted phone system is right for you.

    How Alternate Access sets up your system so we own the connection across the VoIP network from the data center to the telephone set to provide comprehensive support and worry free implementations for you.

    Multiple Locations

    Manage company communications across locations

    Unite each business location via a single point of administration with a graphical user interface that allows storing and forwarding of voicemail, fax, email and corporate-only instant messaging across the larger organization. Transfer calls across locations and manage your status from wherever you are.

    Office Relocation

    Remove stress from relocation

    Alternate Access manages the entire process from acquiring or moving internet connections, porting local and toll-free phone numbers, e911 and all the steps required to move. And with our cloud hosted implementations, your move can be done virtually without missing a single phone call.

    Telecommuting & Mobile Workforce

    Stay productive on the go

    Ensure no opportunity is missed through the use of Voice over IP and Universal Access. Link your work accounts to your mobile phone or tablet to ensure selected customers can reach you whenever you want to be reached.

    Unified Messaging

    Uniting your messages all in one place

    Align all forms of communication straight into your email and voicemail messages are accurately transcribed. With this feature you can check your voicemail, email, faxes, at your work station or remotely ensuring not only timely communications but with a record with times and dates right in your email reader.

  • Products

    Designed to keep your communications moving

    IP-PBX

    Both Premise and Cloud Hosted

    Alternate Access offers premise-based and hosted IP-PBX solutions for businesses across a wide variety of industries. These solutions deliver unprecedented communications capabilities to companies.

    IVR systems

    Cloud hosted

    Alternate Access has experience in all areas of IVR development. We have successfully deployed applications that not only use touch tones for input but have also implemented automatic speech recognition and integrated with websites and back in databases.

    Fax Servers

    Cloud hosted

    A fax server allows these documents to be received at the desktop, automatically filed electronically and distributed to the necessary parties and improves productivity by sending documents directly from desktops.

    Telephones & Specialty Equipment

    Integration matters

    Whether it is for linking the overhead paging system or that gait phone, Alternate Access provides all the necessary equipment and expertise to meet your requirements.

    Video Conferencing & Desktop Sharing

    Get there without traveling

    Our solutions for video conferencing are both ubiquitous and easy to use. We integrate our cloud systems with your operation to minimize your use of internet bandwidth and phone lines. Conferences can include 2-way screen sharing, audio bridges and integrated desk phones, mobile phones, smartphone applications, tablets, PCs, and MACs.

    Telephony Servers

    When on Premise, installation is a must

    Alternate Access specifications will provide server equipment that meets the most aggressive availability and redundancy requirements.

  • Platforms

    Learn more about the systems we can offer you.

  • Implementation Services

    How we help you get started

    Consultation

    Review or your operation and goals for improvement. Examination of LAN and WAN capabilities, current processes and call flows, and infrastructure.

    Installation & Planning

    Create and installation project plan identifying the steps to be completed over the course of the installation including details of milestones and responsible parties.

    Training

    Documentation of new processes and methods with emphasis on train-the-trainers and end-user deliverables to reinforce the process. Skills transfer over a 60-day post implementation period to help ensure the customer is as self-sufficient as they are comfortable.

    Support

    Comprehensive technical support where Alternate Access resources take ownership of the support issues. Problems are documented and resolved quickly, keeping the customer posted along the way. Where product design points require a specific operation be done differently than before, Alternate Access will document the workaround with a goal of using new features to accomplish the task more efficiently than before.

  • Get in touch

    We're here to support your business.

    3434 Edwards Mill Road
    Suite 112-323
    Raleigh NC 27612
    Mon-Fri 8:30AM - 5:30PM
    919-831-1860
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