IP-PBX

Alternate Access offers premise-based and hosted IP-PBX solutions for businesses across a wide variety of industries. These solutions deliver unprecedented communications capabilities to companies. The rich and flexible software feature sets make it easy to customize and to administer allowing businesses to immediately improve customer service and boost staff and management productivity.

TeleVantage® IP-PBX Phone System

The TeleVantage IP Telephony System, from Vertical Communications™ is the feature-rich, software-based phone system that combines the power of your desktop computer with the most advanced communications technology available today. Built on open-systems architecture, TeleVantage provides more value for your money than any other phone system, while safeguarding your investment for the future.

Alternate Access is an authorized reseller and Elite Partner for Vertical Communications.

Key differentiators of our phone system include:

Call Recording - you can automatically or manually record calls to and from selected staff members or for the entire company to ensure quality of service, documentation or use as a training tool for new employees.

Call Control - maintain call functionality and call handling capabilities even when your calls are forwarded to your cell, home or any phone. Imagine, transferring a call back to your office staff from your cell phone without having the caller hang up and re-dial the office.

Viewpoint Desktop Client - call handling at your finger tips; know who is calling before you take the call; 'read' and manage voice mail just like email; change your availability and greetings with one click of a mouse.

Administration - make simple moves, adds and changes at your convenience; obtain management reports on call traffic, use and staff productivity.

Check out the adjacent list of Features for more!

 

Legacy Phone System Migration

Alternate Access now offers a migration path for users of Comdial and Vodavi systems. These customers can move to the new Vertical Wave™ IP-PBX that boasts advanced "Applications InsideT". The migration allows a low cost of entry because the system can reuse existing Comdial and Vodavi phones, phone lines and inside cabling. At the same time, customers will gain the flexibility of IP Telephony and productivity benefits from the state-of-the-art desktop Viewpoint, administration applications, and the ability to automatically record all calls-all standard with the Wave IP-PBX. Wave IP-PBX has "applications inside" including an optional Fax Server, Interactive Voice Response (IVR) application interface, VoIP trunking, VoIP phones, and Contact Center capabilities that will give users all the tools they need to provide world class customer care.

Our digital station boards also provide a migration path for customers of existing Avaya, Nortel, Siemens, NEC and Toshiba systems to enjoy the benefits of converged communications.

Alternate Access offers professional services to help our customers plan their migrations to minimize business interruption and costs. We help organizations understand and implement advanced features and produce a sustainable competitive advantage.

Learn More About the Migration Path to IP-PBX Products.
Contact Alternate Access.