Newsletter

As a courtesy to our customers and prospects, Alternate Access periodically publishes information of interest to businesses evaluating IP-PBX, Voice over IP and related converged communication solutions.

Click on the links below to view a previously published quarterly newsletter.

2011

Q2: Spring 2011 - Planning for a Positive VoIP Experience Part III, Driving Customer Loyalty

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Q1: Winter 2011 - Planning for a Positive VoIP Experience Part II, The Move to a Remote Workforce

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2010

Q4: Fall 2010 - Planning for a Positive VoIP Experience, Potential Tax Break

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Q3: Summer 2010 - Minimize Moving Stress, Cell Phone and Texting Usage Increasing

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Q2: Spring 2010 - Nonprofit Improves Customer Service, Tips to Ensure Phone System Security

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Q1: Winter 2010 - Creating a Disaster Recovery Plan, New Touch Screen Phone

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2009

Q4: Fall 2009 - Five Reasons to Buy a New Phone System, Propel Your Business During Holidays

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Q3: Summer 2009 - Ease the Pain of an Office Move with VoIP, Four VoIP Myths and their Truths

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Q2: Spring 2009 - Wave IP 500 Offers Legacy Migration and New Financing Method

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Q1: Winter 2009 - Save Time Making Reminder Calls, the Growing Telecommuting Trend

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Quarterly Newsletter Archive (2007-2008)

 

Featured Articles

Are Wireless Phones RIght for Your Business?

Use Message on Hold to Your Advantage

Bringing the Cloud Down to Earth

Time's A Wastin': How Your Phone System Can Save You Time in Daily Operations

Using Your Phone System to Drive Customer Loyalty

Gaining an Advantage in the Move to a Remote Workforce

The VoIP Communication Triumvirate: Planning Ahead for a Positive VoIP Experience Part I -    Your System Network

The VoIP Communication Triumvirate: Planning Ahead for a Positive VoIP Experience Part II -    Your Phone Service

The VoIP Communication Triumvirate: Planning Ahead for a Positive VoIP Experience Part III -    Your Phone System

Five Tips for Maintaining a Secure Phone System

Avoid a Costly System Failure and Get a Tax Break!

Creating a Disaster Recovery Plan

Four VoIP Myths and their Truths

2009 Spring/Summer Series - Surviving a Tough Economy with TeleVantage

Telecommuting: A Source of Savings and Improved Communication

Alternate Access Now Offers Courtesy Text™

2008 Fall Series - Facts About Fax

Using Monitor, Coach and Join as Training Tools

A Day in the Life...Customer Service

Work Groups and ACD Queues -- Making the Right Choice to Match Your Business Needs

Alternate Access Launches Sale of AastraLink Pro

Don't Become a Victim of Toll Fraud

2007 Fall Series - Call Recording

VoIP - The Cost Savings & Benefits

Headsets - A Healthy Choice

Give the Gift of Quality - The Value of a Commerical Quality Headset

Keep Your IP-PBX Running During a Storm - UPS Maintenance

 

Articles for Existing Customers