Communication solutions that allow you to deliver superior customer service, improve staff performance and efficiency, while generating a dramatic return on investment.
Hosted VoIP and Collaboration
Determine if a hosted phone system is right for you.
Alternate Access sets up your system so we own the connection across the VoIP network from our georedundant data centers to the desktop computer, telephone or mobile device. Our pre-installation project management and comprehensive support ensure your implementation is well planned, non-disruptive and worry-free.
Multi-Media Contact Centers
Optimizing your customer experience
Our Contact Center Solutions integrate state of the art voice platforms, SMS texting, Chat, Email, Screen Sharing, and Video Conferencing. Call Recording and Comprehensive System Reports and real-time monitoring enlighten your management team how your system is being used by customers, vendors, and your staff. Please ask our implementation managers about the synergy of integrating our Contact Centers with your CRM and Point of Sale systems.
We develop to fit your needs
Every organization is different. Through our custom development solutions, we also use or Application Programming Interfaces write programs to tailor applications to look like and work as your business demands.
Manage company communications across locations
Unite each business location via a single point of administration with a graphical user interface that allows storing and forwarding of voice mail, fax, email and corporate-only instant messaging across the larger organization. Transfer calls across locations and manages your presence from wherever you are.
Remove stress from relocation
Alternate Access manages the entire process from acquiring or moving internet connections, porting local and toll-free phone numbers, e911 and all the steps required to move. And with our cloud hosted implementations, your move can be done virtually without missing a single phone call.
Telecommuting & Mobile Workforce
Stay productive on the go
Ensure no opportunity is missed through the use of Voice over IP and Universal Access. Link your work accounts to your mobile phone or tablet to ensure selected customers can reach you whenever you want to be reached.
Uniting your communication platforms in one system
Align all forms of communication to your desktop or mobile device. Voicemail messages are accurately transcribed and accompanied by audio files. Faxes can be send and received on desktops and mobile devices. Call received at mobile device by an office application to separate them from personal cell phone calls. Likewise, external calls from the mobile device application show the office Caller ID and are reported with other office calls and governed by office security policies. Arrange audio and video conferences from Desktop or Mobile applications.
Designed to keep your communications moving
Cloud Hosted Telephony
Alternate Access offers geo-redundant hosted telephony platform for businesses across a wide variety of industries. These solutions deliver unprecedented communications capabilities to companies.
Alternate Access has experience in all areas of IVR development. We have successfully deployed applications that not only use touch tones for input but have also implemented automatic speech recognition and integrated with websites and back in databases.
Fax over IP
Cloud fax systems allow documents to be sent and received through your email system. Alternatively we provide adapters that allow conventional fax machines and multi-function printers send and receive faxes across our cloud infrastructure.
Telephones & Specialty Equipment
Whether it is for linking the overhead paging system or that gate phone, Alternate Access provides all the necessary equipment and expertise to meet your requirements.
Video Conferencing & Screen Sharing
Get there without traveling
Our solutions for video conferencing are both ubiquitous and easy to use. We integrate our cloud systems with your operation to minimize your use of internet bandwidth and phone lines. Conferences can include 2-way screen sharing, audio bridges and integrated desk phones, mobile phones, smartphone applications, tablets, PCs, and MACs.
When on-Premise, installation is a must
Alternate Access specifications will provide server equipment that meets the most aggressive availability and redundancy requirements.
How we help you get started
Review or your operation and goals for improvement. Examination of LAN and WAN capabilities, current processes and call flows, and infrastructure.
Installation & Planning
Create and installation project plan identifying the steps to be completed over the course of the installation including details of milestones and responsible parties.
Documentation of new processes and methods with emphasis on train-the-trainers and end-user deliverables to reinforce the process. Skills transfer over a 60-day post implementation period to help ensure the customer is as self-sufficient as they are comfortable.
Comprehensive technical support where Alternate Access resources take ownership of the support issues. Problems are documented and resolved quickly, keeping the customer posted along the way. Where product design points require a specific operation be done differently than before, Alternate Access will document the workaround with a goal of using new features to accomplish the task more efficiently than before.
About Alternate Access
Kelly and Adrienne Lumpkin founded Alternate Access, Inc. in 1993 in Raleigh, NC. The business was developed with a vision to proactively address the emerging needs of business in the field of converged communications. Today, Alternate Access serves the small business market -- companies with 500 or fewer employees -- across a spectrum of industries predominantly in the Continental US. The company's experienced engineers and talented professionals identify the best products on the market, develop applications to meet specific industry and customer needs, integrate, install and support those products. Alternate Access offers continuous value through follow-on consulting and support enabling its customers to reach their own competitive advantage through the deployment of converged communications solutions.
Kelly Lumpkin - CEO and Director of Business Development
An award-winning entrepreneur with more than two decades of industry experience, Kelly Lumpkin is a proven rainmaker. He is often quoted in local publications and has been recognized by both Business Leader magazine and The Business Journal as a community leader.
From 2003 to 2008, Kelly served as a CT Pioneer Board Member, a subgroup of CompTIA (Computing Technology Industry Association), the leading association representing the international technology community. Its goal is to provide a unified voice, global advocacy, and leadership, and to advance industry growth through standards, professional competence, education, and business solutions.
Kelly advocates Customer Relationship Marketing as an achievable reality for any size business. And he explains the value of the company this way, "Alternate Access' converged communication products and services enable our customers to embrace change, sharpen their competitive edge, and prepare for the future."
Fifteen years in global sales and marketing with IBM and ROLM corporations, that included extensive travel in Europe, Southeast Asia, Japan, and Australia, provided the background for Kelly's vision. He speaks four languages in addition to his native English - French, Mandarin Chinese, and Spanish - and he holds a Master's Degree in Business Administration from Pepperdine University.
Kelly has been a guest lecturer at Duke University, NC State and UNC-Chapel Hill. He is a member of the Greater Raleigh Chamber of Commerce, the National Black MBA Association, and the Council for Entrepreneurial Development where he previously sat on the Community Outreach Development Council.
Adrienne is a co-founder of Alternate Access and served as President since 1993. As President she managed all aspects of human resources, finance, and marketing for the company. She also functioned as the ambassador to the community serving on the boards of the Greater Raleigh Chamber of Commerce and National Association of Women Business Owners--Greater Raleigh Chapter.
Adrienne has retired from day to day operations of the company to pursue her interests in public education. She remains on the board of directors and an owner of the company.