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CallTower CT | CLOUD

CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® Unified Communications Manager, Microsoft® Skype for Business, CT Cloud Voice, Office 365, Zoom Video Communications and Adobe Connect services for business customers. Click here to immediately schedule a demo.

CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.

CT CLOUD SOLUTIONS

For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With CT Cloud solutions, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.

CT Cloud Voice is a powerful UC application that enables carriers to extend their business telephony services directly to an end user’s laptop, desktop or portable device or handset. These endpoints present the actual calling features, dial plans and outgoing caller ID of the twinned office phone deal for remote workers and mobile workers who are increasingly bringing their own devices (BYOD).

CT CLOUD VOICE – Complete Desktop Phone Solutions

For business customers, managing communications and increasing productivity in today’s dynamic, distributed, mobile economy is extremely challenging. With CT Cloud Voice, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions.

Accession Communicator

Accession Communicator is a powerful UC application that enables carriers to extend their business telephony services directly to an end user’s laptop, desktop or portable device or handset. These endpoints present the actual calling features, dial plans and outgoing caller ID of the twinned office phone. Accession is ideal for remote workers and mobile workers who are increasingly bringing their own devices (BYOD).

SMS texting with file sharing and presence HD voice and video calling Powerful pre-call and in-call control features Identical calling features and caller ID on all devices Applications for Windows, MacOS, iOS and Android Unique network management tools and analytics

CommPortal

View missed callsListen to voicemail messagesManage your contactsSet up rules to route your callsConfigure voicemail to email and voicemail notificationPerform many other functions

Voice Operator Panel

Voice Operator Panel (VOP) provides call status information, drag and drop call transfer, and other features.

LOWER COST, MORE FLEXIBILITY

CT Cloud SIP Trunks provide one concurrent call and includes inbound usage. With features such as 911, directory listing and caller name. Our SIP DID Packages combine the most popular SIP features and provide concurrent calls equal to twice the number of DIDs.

As businesses move away from traditional TDM-based phone systems to an all-IP environment, they will need to embrace SIP trunking as the standard for voice and multimedia communications. This need will only intensify as older phone systems reach end-of-life and require replacement.

CT Cloud SIP trunks include all inbound usage and have 24 concurrent call paths with the ability to scale higher. User friendly web administration through CommPortal for managing the SIP trunk, DID’s, call forwarding and call screening. All of our SIP trunking packages include one local DID with features such as 911, CNAM, directory listing, one toll free number and depending on package size outbound minutes and DID’s without features.

Delivers business mobility and UC to premises-based PBXsLowers costs for network operators and their business customersHighly resilient and easy-to-manage communication servicesA proven standards-based and highly interoperable solutionBased on our leading virtualized SBC and MTAS platformsGlobal deployments serving millions of enterprise subscribers

EMERGENCY NOTIFICATIONS

Provides an extra level of safety and protection by notifying people in your organization via phone and email when someone makes a 911 call

SIP EDGE ROUTER

Our SIP edge routers reserve bandwidth for voice so call quality is maintained even when bandwidth utilization exceeds available capacity

ROBO CALL BLOCKING

Operating illegally or offshore, robo calls and unwanted telemarketing calls harass and scam your employees, degrading your quality of service as well while damaging your reputation. Now there’s a simple, cost-effective, solution.

PHONE SYSTEM COLOCATION

Colocate your phone system in our data center for security and business continuity. Colocation also puts your phone system right where your SIP services are, so there’s less latency and better voice quality.

AUTO-ATTENDANT & VOICEMAIL BOX

Should your phone system or network fail or possibly doesn’t support auto attendant you can take advantage of our AA or VM in the cloud to provide uninterrupted services to your callers.

SMS TEXT MESSAGING

CT Cloud SIP trunking customers now have the ability to send and receive text messages between employees and customers through a windows PC or mobile device (IOS or Android)

CALL SCREENING CAPABILITY

Setup anonymous call rejection, which will automatically block calls from private, unknown and anonymous numbers. You can also enter specific numbers to be blocked using selective call rejection.

CT Cloud Meeting (powered by Zoom) is a cloud video

conferencing and collaboration solution for desktop and mobile. Start or join a meeting with crystal-clear, face-to-face video, high quality screen sharing, and instant messaging.

A COMPLETE SOLUTION FOR WEB & VIDEO CONFERENCING

Fully integrated Cloud Voice UC collaboration to 500 attendees

Standalone web & video conferencing to 500 attendees

Full-feature webinars up to 10k participants

Low cost conference room systems

H.323 & SIP room connectors

CT Cloud Voice is a powerful UC application that enables carriers to extend their business telephony services directly to an end user’s laptop, desktop or portable device or handset. These endpoints present the actual calling features, dial plans and outgoing caller ID of the twinned office phone. Ideal for remote workers and mobile workers who are increasingly bringing their own devices (BYOD).

Fully Redundant Architecture

CT Cloud Boost brings results by connecting data centers directly to the domestic network backbone and POPs of carriers. Customer traffic hops on this advanced network at the closest POP, delivering a fully redundant architecture. This connection makes the CT Cloud Boost solution among the most easily implemented and provides top-tier internet performance and uptime.

Key Features

Internet Failover & Optimization

Thousands of Cloud Apps including Microsoft O365 and CRMs

Load Balancing and Quality of Service (QoS)

Site-to-Site VPN Foundation

More Reliable Network

The robust applications of a UC system call for a better, more reliable network. The combination of UCaaS and CT Cloud Boost will provide the quality and experience for real-time applications while improving overall network performance for domestic and international organizations.

The Secret Behind Better Internet

The secret behind better Internet is simple and it lies within the cloud. Access to the cloud is too important to rely on a single path. You shouldn’t have to worry about Internet connections, performance and outages. CT Cloud Boost provides a stress-free way to utilize the multiple providers of your UC systems and enhance your Internet experience.

FULL-FEATURED, POWERFUL, AND COMPLETE

The CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.

CT Cloud Contact Center – SUPERIOR CUSTOMER CARE

Customers expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact center has a few or even hundreds of agents, meeting this demand requires specialized software.

INCREASE PRODUCTIVITY AND REDUCE COSTS

The CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics.

FRESH, DYNAMIC AND USER FRIENDLY

Contact Center solution can be complex, optimizing them shouldn’t be. With CT Cloud Contact Center’s user-friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible, and more enjoyable than ever before.

Data CenterCall Center QueuesWorkflow ManagementQuality Management Call Center GroupReporting and Analytics

INTEGRATE YOUR APPLICATIONS

CT Cloud Unite provides integration to an unprecedented range of business and contact-orientated applications, offering a standard set of features with a huge range of popular cross-vertical and vertical-specific applications.

Feature List

Click-to-dial

A comprehensive range of click-to-dial techniques is standard with CT Cloud Unite, enabling significant time savings within your favorite applications. You can even train it to work with applications we know nothing about.

Contact Popping

If a caller is located in an integrated application, you will see full contact information details quickly “pop-up” on screen.

Caller Preview

Caller Preview is enabled for both inbound and outbound calls, if a match for the caller is located within the integrated directories the caller’s summary details are displayed on screen. This allows the you to see full details before you answer the call.

Activity Logging

Record activity in business applications for all inbound and outbound calls. This feature is currently available within a limited business applications.

Address Book

Details of a new caller can be easily saved in your personal directory. Integrated applications can be searched and dialed from the results.

Recent and History Lists

Easily view a list of your most recent inbound and outbound calls, and/or view a more comprehensive call history list. Any telephone number in these lists can be redialed with a single click.

Note Taking

Quickly and easily add call notes to the business system.

Licensing

CT Cloud Unite comes in two license versions: “Express” and “CRM”. Both versions offer the same click-to-dial functions, call history, and contact searching with pop-up integration with Microsoft Outlook, Lotus/IBM Notes and Google Contacts. The CRM version offers the same contact searching with information pop-up integration into additional business applications and systems.

This far-reaching integration solution will improve the quality and professionalism of your call handling and the caller’s experience. It increases the productivity and collaboration of phone system’s users and reduce the time and costs involved with making and receiving large volumes of calls. CT Cloud Unite helps realize the full potential of hosted telephony solutions.

CT Cloud Unite is a client-only solution, specifically designed for CallTower’s hosted Cloud Voice platform and is easy to install, configure and upgrade.

With CT Cloud Recording you are able to identify customer needs and expectations, and identify training needs for your team. In a UCaaS environment, there are many occasions that recording is of great value or simply required. With CT Cloud Recording you are able to record calls on-demand, or automatically from a single platform.

With CT Cloud Fax and CT Cloud Fax Complete solutions, you can send and receive faxes within Outlook, Gmail, Apple Mail and many other email systems. Customers can choose between DID numbers, Toll free numbers, unlimited inbound or unlimited inbound + outbound. Faxing is as easy as attaching a document to your email and clicking send; no dedicated fax lines and no additional hardware.

For more information, please call Alternate Access at 919-831-8288 or use the following link to register for a demonstration: http://info.calltower.com/alternateaccess-ct-cloud-voice-demo-today

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