Web Collaboration

Web Collaboration and Conferencing allows users to view and hear presentations instantly using existing Internet connections and a telephone or two-way audio enabled computer. In addition, attendees can pass control to one another and collaboratively work on documents or drag and drop files real-time to one another. Cut down on the cost of travel and expensive video conferencing by using web-cams attached to computers - allowing attendees to be 'in the same room.'

Not only is web collaboration great for meetings and demonstrations but its built in archiving feature makes it ideal for training or making presentations available to remote employees. Secure remote desktop access makes it ideal for trouble-shooting and support.

 

Most business typically opt for a hosted solution for web collaboration. Alternate Access offers a choice that can be better for many customers--Linktivity premise-based products that install on a simple Windows Server with the IIS feature enabled. After a simple implementation--voila!--you have your own web collaboration solution including advanced web conferencing and/or the ability to do remote support.

Alternate Access is an authorized reseller of Linktivity products. Linktivity is a division of Converging Technologies®, Inc.

Online Meetings Have Never Been E-easier or More Affordable

Linktivity Web Conferencing
Holding an online meeting with 1 to over 100 people, anywhere, anytime, has never been e-easier. Right from your desktop you can conduct interactive online meetings with your customers and prospects by using the combination of audio, white boarding, file transfer, co-browse and streaming video features.

Web Conferencing is an easy to use in-house server side web conferencing and online meeting software solution that provides you with all the tools necessary to conduct web-based highly interactive successful online meetings. Web Conferencing software lets you use the Internet to extend the reach and impact of your ideas to virtually anybody, anywhere in the world. All you need to conduct or join an online meeting is a computer, an Internet connection and a phone line (for the audio conference).

Linktivity Remote Support
Remote Support is a Web-based, real-time Server side remote access and support Software tool that provides a simple way for support professionals to quickly manage and resolve online PC support requests via remote access. Remote Support provides all the tools needed to manage a queue of online requests, communicate with customers online, monitor a remote PC and control a remote customer's PC to resolve issues. This Web-based solution provides live assistance, on demand.

Using Remote Support, support professionals can:

• Manage multiple support requests from an online queue of customers
• Communicate with customers in real-time via voice or keyboard chat
• View a remote customer's PC and monitor activity via remote access
• Illustrate and annotate problems using an online whiteboard
• Conduct a remote control session and operate a remote customer's PC
• Upload customer files for analysis, or download software patches
• Restore a remote user's PC to a previously working configuration
• Direct a remote customer to a Web site using co-browse features

Alternate Access offers professional services that get your system installed and properly configured. We also have extensive experience using Remote Support for our customers and can assist you in developing the 'art' of web collaboration.

Learn More About Web Collaboration Products.
Contact Alternate Access.